Quality Management in Public Services

Recently published by the Transilvania University of Brașov Press, this book is the result of several years of work and over two decades of experience in the public services field by Dr. Eng. Ion Sorici. The book, rich in information, covers all aspects of this domain in its five chapters, which, especially after Romania’s integration into the EU, have undergone major transformations at an extremely rapid pace.

The author centers his entire argument on introducing a high-performance management system in Romania’s public services, focused on the full satisfaction of citizens, as described in the “Book of Services”, which is also presented in the final chapter of this exceptional work.